Operations Director

Parts and Service Director

Sept-Îles

Reporting to the Operations Director, the Parts and Service Director plays a strategic role in the overall performance of operations. This individual is responsible for leading, structuring and optimizing the service and parts departments, ensuring that financial, operational and customer satisfaction objectives are achieved while complying with company policies and standards.

Why join this opportunity?

• Competitive compensation and attractive overall conditions
• Performance bonus and regional premium
• Ongoing professional development: technical and management training
• Comprehensive benefits from the start of employment, including telemedicine
• Culture focused on health, safety and well-being
• Key role with real influence on decisions and performance

Your Impact on a Daily Basis

Service

• Analyze monthly results (productivity, efficiency, profitability) and propose concrete improvement plans
• Ensure rigorous follow-up of work orders, work in progress and invoicing
• Advise customers on current and upcoming work, including cost estimates
• Manage warranty claims according to established procedures
• Monitor job profitability and compliance with sales contracts
• Maintain a high level of satisfaction among internal and external customers
• Develop and maintain strong customer relationships, including regular visits
• Manage the service vehicle fleet in accordance with laws, regulations and internal policies
• Assess training needs, plan schedules and ensure follow-up

Parts

• Ensure sound and strategic inventory management in collaboration with regional teams
• Work closely with suppliers and partners to optimize delivery times
• Participate in customer meetings to gain a clear understanding of their business challenges and needs
• Analyze customer account trends and propose appropriate solutions
• Authorize credits and approve invoices according to authorization levels
• Analyze parts sales and identify opportunities for improvement
• Effectively manage customer complaints and ensure their resolution

Leadership and Management

• Plan workforce requirements and structure teams to meet customer demands
• Manage recruitment, performance, training, labour relations and disciplinary measures
• Ensure compliance with health and safety standards and implement corrective measures as required
• Develop and manage the annual budget for the service and parts departments
• Assume any other related responsibilities assigned by management

What You Bring

• Diploma in heavy equipment mechanics or equivalent experience
• 7 to 10 years of experience in service and parts within the mechanical industry, including management experience
• Excellent proficiency in Microsoft Office, particularly Word and Excel
• Strong leadership skills and excellent communication, persuasion and negotiation abilities
• Strong customer service orientation
• Strong organizational skills, attention to detail and ability to manage multiple priorities

A career where your leadership, expertise and partnership mindset can truly make a difference.

If you are looking for a strategic, stimulating and long-term career opportunity in the heavy truck industry, this opportunity is for you!