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Permanent
Laval
Executive management and senior management, Management and operations, Procurement and purchasing
Recruscope is currently recruiting a Regional Parts and Service Manager for a well-established company in the heavy equipment industry.
Are you a strategic manager with solid experience in after-sales service, parts, technical support and operations? Would you like to play a key role in improving regional performance and supporting teams? This opportunity may be for you.
Key Responsibilities
- Lead and support regional teams in service, technical support, warranty, parts and logistics.
- Ensure consistent application of policies, procedures and best practices across the various branches.
- Develop and monitor key performance indicators (KPIs) and continuous improvement plans.
- Promote a culture of operational excellence, collaboration, and health and safety.
- Act as the regional point of reference for complex technical issues, warranty claims and manufacturer relations.
- Support branches in carrying out major projects and equipment improvement initiatives.
- Participate in budget preparation, financial analysis and cost optimization.
- Contribute to the implementation and improvement of technology systems and initiatives.
- Develop strategies to increase customer satisfaction and retention.
Required Qualifications
- Bachelor’s degree in business administration, mechanical engineering, or an equivalent combination of education and experience.
- Minimum of 10 years of experience in the heavy equipment industry.
- At least 5 years of experience in strategic or regional management.
- Excellent understanding of heavy equipment, including mechanical, hydraulic and electrical systems.
- Strong analytical and complex problem-solving skills.
- Strong leadership and excellent interpersonal skills.
- Ability to work effectively with multidisciplinary teams across multiple locations.
- Proficiency in Microsoft Office.
What We Offer
- Competitive overall compensation
- Comprehensive benefits package from the start of employment
- Group RRSP with employer contribution
- Telemedicine and wellness program
- Ongoing training and professional development
- Opportunity to contribute directly to the growth and performance of a leading organization